At Radiant Skin Official, we want you to love your purchase of our Pakistan-made 100% Organic and Natural Hair Biotin Oil and Vitamin-C Serum for Whitening and Instant Glow. Our return policy is designed to ensure a hassle-free experience for our Pakistan-only customers, including those enjoying our 20% off bundle offer. This policy outlines the conditions, process, and timelines for returning products, ensuring transparency and fairness. We aim to make your shopping experience as radiant as our products, and we’re here to assist with any concerns. Please read the details below, and contact us if you have questions. This policy complies with standard consumer protection practices in Pakistan and may be updated, so check back regularly.

Eligibility for Returns

To be eligible for a return, your purchase must meet the following criteria:

• Timeframe: Returns must be initiated within 30 days of delivery for orders placed in Pakistan.
• Condition: Products must be unopened, unused, and in their original packaging, with all seals intact.
• Proof of Purchase: A valid order number or receipt is required to process your return.
• Eligible Products: Both our Hair Biotin Oil and Vitamin-C Serum qualify, including bundle purchases with the 20% off discount.

Returns for opened or used products may be considered only if the product is defective or damaged upon receipt, as detailed in the “Defective or Damaged Products” section.

Return Process
We’ve made returning products straightforward for our Pakistan customers:

• Contact Us: Email or call us within 30 days of delivery to initiate a return. Provide your order number and reason for return.
• Approval: Our team will review your request and issue a Return Authorization (RA) number if eligible, typically within 2–3 business days.
• Pack the Product: Securely package the unopened product in its original condition, including all accessories and the RA number.
• Ship the Return: Send the package to our Pakistan return address (provided upon approval) using a reliable courier service. You are responsible for return shipping costs unless the product is defective.
• Processing: Once received, we’ll inspect the product and process your refund or exchange within 5–7 business days.

We recommend tracking your return shipment, as Radiant Skin Official is not liable for lost returns.

Refunds
Upon approving your return, we offer the following refund options:

• Full Refund: For unopened, eligible products, we’ll refund the purchase amount (including the 20% off bundle discount, if applicable) to your original payment method.
• Processing Time: Refunds are processed within 5–7 business days after we receive and inspect the return. It may take additional time for your bank to reflect the refund.
• Shipping Costs: Original shipping fees are non-refundable, and return shipping costs are borne by the customer unless the product is defective.

Refunds will be issued in Pakistani Rupees (PKR) to the payment method used at checkout, ensuring a smooth process for our Pakistan-only store.

Defective or Damaged Products
We take pride in our Pakistan-made products, but if you receive a defective or damaged Hair Biotin Oil or Vitamin-C Serum, we’ll make it right:

• Notification: Contact us within 7 days of delivery with photos of the issue (e.g., broken bottle, leaking serum).
• Resolution: We’ll provide a free replacement or full refund, including return shipping costs, after verifying the defect.
• Process: Follow the same return process, but we’ll cover courier costs for approved defective returns.

Please do not use damaged products, as this may affect eligibility for a replacement or refund.

Non-Returnable Items
Certain items cannot be returned due to hygiene and safety concerns:

• Opened or used Hair Biotin Oil or Vitamin-C Serum, unless defective.
• Products without original packaging or missing seals.
• Gift cards or promotional items included with the 20% off bundle offer.

If you’re unsure about eligibility, contact us for clarification before initiating a return.

Exchanges
We currently offer exchanges only for defective or damaged products. If approved, we’ll send a replacement Hair Biotin Oil or Vitamin-C Serum at no additional cost. For non-defective returns, you may place a new order for the desired product after receiving a refund. Our Pakistan-only store ensures fast delivery for replacements, typically within 5–10 business days, depending on your location.

Contact Us for Returns
If you need to return a product or have questions about this policy, our Pakistan-based team is here to help:

Email: [Insert email address]
Phone: [Insert phone number]
Instagram: @radiantskinofficial_

Website: Contact Us page
Please include your order number and details of the issue for faster assistance. We aim to respond within 2–3 business days, ensuring a smooth return experience.

Policy Updates
Radiant Skin Official reserves the right to update this return policy to reflect changes in our operations or Pakistan’s consumer regulations. Updates will be posted on this page, with the “Last Updated” date revised. We encourage you to review this policy before making a purchase, especially when taking advantage of our 20% off bundle offer.

Shop with Radiant Confidence
We’re committed to your satisfaction with our Pakistan-made Hair Biotin Oil and Vitamin-C Serum. Shop our 20% off bundle and enjoy a worry-free experience with our customer-friendly return policy. Join our glowing community on Instagram (@radiantskinofficial_) and start your journey to natural beauty today!

Last Updated: April 18, 2025