At Radiant Skin Official, we’re committed to delivering our Pakistan-made 100% Organic and Natural Hair Biotin Oil and Vitamin-C Serum for Whitening and Instant Glow to you quickly and reliably, exclusively within Pakistan. This Shipping Policy outlines our processes, costs, and timelines to ensure a seamless experience for our customers, including those enjoying our 20% off bundle offer. We partner with trusted Pakistan-based courier services to bring our cruelty-free products to your doorstep, whether you’re in Karachi, Lahore, Islamabad, or beyond. By placing an order, you agree to the terms below, designed to provide transparency and convenience. We may update this policy, with changes posted here and the “Last Updated” date revised. For questions, contact us via email, phone, or Instagram (@radiantskinofficial_).

Shipping Destinations
Radiant Skin Official ships exclusively within Pakistan, reflecting our focus on serving local customers with our Pakistan-made products. We deliver to all major cities (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad) and many smaller towns, ensuring nationwide coverage. If your location is not serviceable by our courier partners, we’ll notify you promptly and issue a full refund. International shipping is not available, as our store is dedicated to Pakistan’s beauty community, offering tailored solutions like our Hair Biotin Oil and Vitamin-C Serum.

Shipping Costs
We strive to keep shipping affordable for our Pakistan customers:

• Standard Shipping: A flat rate of PKR 300 applies to all orders under PKR 5,000.
• Free Shipping: Orders above PKR 5,000, including those with the 20% off bundle, qualify for free standard shipping.
• Additional Fees: Remote or rural areas may incur a surcharge, which will be displayed at checkout.

Shipping costs are calculated based on the order total after applying discounts (e.g., 20% off for purchasing both products) and are non-refundable, per our Return Policy.

Delivery Timelines
We aim to deliver your order as quickly as possible within Pakistan:

• Processing Time: Orders are processed within 1–2 business days after payment confirmation, including bundle orders with the 20% off discount.
• Delivery Time: Standard delivery takes 5–10 business days, depending on your location (e.g., 5–7 days for major cities like Lahore, 7–10 days for smaller towns).
• Delays: Unforeseen circumstances (e.g., weather, public holidays, or courier delays) may affect delivery. We’ll keep you updated via email.

Delivery timelines exclude processing time and begin once the order ships. We’re committed to ensuring your Hair Biotin Oil and Vitamin-C Serum arrive promptly.

Order Tracking
Once your order ships, you’ll receive a tracking number via email to monitor its progress. This allows you to track your Pakistan-made products from our warehouse to your doorstep. We use reliable courier services (e.g., TCS, Leopard Courier) for accurate tracking. If you don’t receive a tracking number within 3 business days of placing your order, contact us immediately to resolve the issue. Tracking ensures transparency, especially for bundle orders with the 20% off promotion.

Shipping Confirmation
After your order is processed, you’ll receive a shipping confirmation email with:

• Your order details (e.g., Hair Biotin Oil, Vitamin-C Serum, or bundle).
• The applied 20% off discount, if applicable.
• Estimated delivery date.
• Tracking number and courier details.

Please check your spam/junk folder if you don’t see the email. Contact us if you don’t receive confirmation within 3 business days to ensure smooth delivery.

Customer Responsibilities
To ensure successful delivery, you agree to:

• Provide a complete, accurate shipping address at checkout (e.g., house number, street, city).
• Be available or arrange for someone to receive the package at the delivery address.
• Verify order details, including the 20% off bundle discount, before confirming your purchase.
• Contact the courier or us if delivery issues arise (e.g., missed delivery attempts).

Incorrect addresses may result in delays or return of the package, with additional shipping fees for re-delivery.

Lost or Damaged Shipments
We take care to ensure your Pakistan-made products arrive in perfect condition:

• Lost Shipments: If your order doesn’t arrive within 15 business days, contact us with your order number. We’ll investigate with the courier and offer a replacement or refund.
• Damaged Shipments: If your Hair Biotin Oil or Vitamin-C Serum arrives damaged, contact us within 7 days with photos. We’ll provide a replacement or refund, per our Return Policy.

Radiant Skin Official is not liable for losses or damages after the courier attempts delivery, but we’ll work to resolve issues promptly.

Non-Deliverable Orders
If an order is undeliverable due to an incorrect address, refusal to accept, or repeated failed delivery attempts, it will be returned to us. We’ll contact you to confirm the address and reship, with additional shipping fees borne by you. Refunds for non-deliverable orders exclude original shipping costs, per our Return Policy. To avoid issues, double-check your address when ordering our 20% off bundle or individual products.

Contact Us
If you have questions about our shipping process or need assistance with your order, our Pakistan-based team is here to help:

Email: [Insert email address]
Phone: [Insert phone number]
Instagram: @radiantskinofficial_

Website: Contact Us page
We respond within 2–3 business days, ensuring a radiant delivery experience. Shop our 20% off bundle and enjoy fast, reliable shipping across Pakistan!

Last Updated: April 18, 2025